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Terms & Conditions

Acceptance of the Contract and Work Scheduling: Upon accepting our quotation, you enter into a legally binding contractual agreement with Loveland Tree Care. We will provide you with an estimated completion date for the work. Please note that you are entitled to a 14-day cooling-off period following acceptance of the quotation. After this period, if you cancel the work at short notice, we reserve the right to charge a percentage of the quotation to cover our costs as outlined in our cancellation policy.

Standard of Work: All work will be carried out in accordance with BS3998 'Recommendations for Tree Work' or as otherwise agreed with the customer, ensuring compliance with relevant industry standards and best practices.

Felling Trees and Stump Grinding: When felling trees, we will make reasonable efforts to bring the tree down as close to ground level as possible, considering the ground level and any obstructions nearby. Stump grinding services can be provided at an additional cost, and the timing of stump grinding will be scheduled within a reasonable timeframe after the tree felling. We will contact you to arrange a convenient time for the stump grinding work. The resulting stump grindings are typically used to backfill the hole as they decompose rapidly. If you wish, the chippings can be removed from the site, subject to an additional cost.

Impact on Neighbors: In cases where access to neighboring properties is necessary, particularly if tree branches overhang those properties, we kindly request that you inform your neighbors about the planned work and the anticipated date of commencement.

Protection of Property: While our staff will exercise due care and diligence, our work may involve the transportation of substantial amounts of materials, such as brushwood or logs, across lawns and near buildings. It is advisable to adequately protect vulnerable surfaces, such as white walls, using appropriate measures like builder's polythene. Fragile objects, such as pots, should be relocated away from the work area. Our staff will be available to assist in moving heavier objects for elderly or disabled clients. Lawns typically recover quickly; however, prolonged wet weather conditions may result in muddy conditions. We can provide boards to protect the lawn, subject to an additional cost as it is not a standard procedure.

Arrival Time: While we make every effort to complete jobs efficiently and within the agreed timeframe, unforeseen circumstances or adverse weather conditions may occasionally cause delays. The earliest time our team will arrive is 8:30/9:00 a.m.

Insurance: Loveland Tree Care maintains a valid Third Party and Public Liability Insurance with a coverage limit of £5,000,000. This insurance covers potential damage to property resulting from the implementation of the contract.

General: Loveland Tree Care shall not be held liable for damages or non-performance of the contract due to adverse weather conditions, strikes, lock-outs, war, civil commotion, or any other causes beyond our reasonable control. In such circumstances, we reserve the right to cancel the contract, either partially or in its entirety, and will make reasonable efforts to notify you promptly. Completion dates are contingent upon weather conditions and will be subject to their impact on the safe and efficient execution of the work. This agreement remains valid for twelve months from the date of the quotation submission.

Loveland Tree Care.